Payments.

How can I pay?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards. If you have a gift card, please read the next section for more information. 

If I have a gift card from one of your stores, can I use it online?

Yes! Beginning November 15, 2021 gift cards purchased can be used either in store or online. If you have a gift card from before that date email customercare@uforiamuse.com and we can assist you if you would like to use it online. If you have a paper barcode gift card, or an emailed version you can use this in store or online. 

Is it safe to order online?

Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

Processing.

How do I know if you've received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team have processed your order, you will receive a second email to let you know that your order has been shipped or ready for pick up. If an email does not appear to have been received, please check your spam folder.

 

Can I make changes to my order?

Unfortunately, once you've placed your order, our fulfillment team will have already started processing it (we’re fast)! So we would be unable to make any changes. 

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime. Here’s how: click on 'My Account' and simply place your order number into the ‘Track my order’ box.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that! Contact us within 5 days of receiving your order via email at customercare@uforiamuse.com. Please include your order number, and further details of your issue. A member of our team will get on this, ASAP!

Shipping.

Where do you ship to?

We ship anywhere! Internationally and within Canada. 

How much does shipping cost?

$12 flat rate for all orders within Canada

 

$20 flat rate for all international orders 
Orders over $200 qualify for free shipping internationally 

How long will shipping take?

Estimated Delivery Times: 

 

Within Canada.

Local Delivery	2 Business Days
Saskatchewan Delivery	3 Business Days
Within Canada	4 Business Days

 

 

 

 

 

International

USA	4-6 Business Days
Most Other Countries	4-7 Business Days

  

Can I ship to a different address than my billing address?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel doesn’t arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you. Uforia Muse is not responsible for lost or stolen packages.

Can I pick up my order at the store?

Yes, in store pick up is an option free of charge. Proceed with your check out, under delivery method chose the local pick up option. Your order will be ready to pick up within 3 business days (probably quicker!) 

 

General.

Do you have a physical store?

 

 

If I see something on your instagram but not online, can I still order it?

We are currently working hard to make everything you see online available at our in store location.  Many times things sell out quickly. We do our best to restock these hot items, but it is not always possible. Keep your eyes on our instagram for restock notifications or hot exchanges. @uforiamuse

 How can I contact you?

Please feel free to email us at customercare@uforiamuse.com or direct message us on Instagram.